Your information, handled thoughtfully.

1. Where this notice applies

Nuvena supplies education, technology, and administrative coordination that can connect eligible adults with separately owned and independently licensed medical providers and pharmacies. We do not practice medicine or operate a pharmacy. Information given directly to one of those professionals is controlled under that entity’s privacy documents, including any applicable Notice of Privacy Practices. Questions about those records should be directed to the provider or pharmacy that received them.

2. Information connected with your visit

The information available to us can come from three places: details you choose to submit, technical records created as the site operates, and limited information supplied by a service provider or referral source.

• Contact details: your name, email, telephone number, and any other contact details you elect to share.
• Reason for contacting us: the Nuveena offering that interests you and whether you are contacting us as a potential patient, provider, pharmacy, retailer, distributor, or business partner.
• Communication choices: email or text preferences, the consent language displayed at submission, submission timing, referral source, correspondence, and opt-out history.
• Visit and device records: IP address, device and browser characteristics, operating system, referring page, pages visited, access time, broad location inferred from IP, and interactions needed to understand site performance.
• Permitted third-party details: information received from vendors, referral sources, independent providers or pharmacies, and public sources when lawful and relevant.

3. Health and sensitive information

Our public interest form is not a clinical intake form. Do not submit symptoms, diagnoses, prescription information, Social Security numbers, payment-card details, or emergency information through that form. If you continue to an independent provider or pharmacy, the entity will explain how it handles your information. Where applicable, Nuvena may process information for another entity under a written services or business-associate agreement.

4. How we use personal information

• Respond to inquiries and provide requested information.
• Facilitate connections with independent licensed providers and pharmacies when requested or authorized.
• Send administrative, service, email, or text communications consistent with your choices.
• Operate, maintain, secure, troubleshoot, analyze, and improve the site and our services.
• Maintain consent, suppression, audit, and business records.
• Detect and prevent fraud, misuse, security incidents, and unlawful activity.
• Comply with applicable law, legal process, and contractual obligations, and establish or defend legal claims.
• Create aggregated or de-identified information that does not reasonably identify an individual.

5. How we disclose personal information

We may disclose personal information to vendors that support hosting, data storage, analytics, communications, security, customer support, and recordkeeping; to independent licensed providers and pharmacies when you request or authorize a connection; to professional advisers such as lawyers, auditors, insurers, and accountants; to authorities or other parties when reasonably necessary to comply with law or protect rights and safety; and to parties involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets. We may also disclose information at your direction or with your consent.

6. Sale, sharing, and targeted advertising

Nuvena does not sell personal information for money and does not currently share personal information for cross-context behavioral advertising. If our practices change, we will update this Policy and provide any notices and opt-out methods required by law. We do not disclose personal information to third parties for their own direct-marketing purposes.

7. Privacy rights and choices

Depending on where you live and subject to legal exceptions, you may have the right to know or access personal information, obtain a portable copy, correct inaccurate information, request deletion, opt out of certain sale, sharing, or targeted advertising, limit certain uses of sensitive information, and appeal a decision. You may also unsubscribe from marketing email through the link in a message and opt out of texts by replying STOP.

To submit a privacy request, email info@nuveenacare.com with the subject “Privacy Request.” Describe the right you wish to exercise and provide enough information for us to locate your records. We may verify your identity and an authorized agent’s authority before completing a request. We will not discriminate against you for exercising an applicable right.

8. Cookies and online tracking

We and our service providers may use cookies, logs, and similar technologies needed to operate, secure, and understand the site. You can restrict cookies through your browser settings, although parts of the site may not function as intended. Because there is no uniform standard for browser “Do Not Track” signals, the site may not respond to them. We will honor legally required opt-out preference signals if our practices become subject to those requirements.

9. Other sites and services

The site may link to independent providers, pharmacies, research sources, or other third parties. Their privacy practices are governed by their own policies. A link does not mean Nuvena controls or endorses that third party’s privacy or security practices.

10. How we protect information

Nuvena uses administrative procedures, technical controls, and organizational practices selected to reduce the risk of unauthorized access, loss, misuse, or alteration. Internet and storage systems always carry some risk; our safeguards therefore cannot promise perfect protection.

11. How long information remains with us

We keep a record only while it serves a legitimate purpose described here or a legal, contractual, safety, consent, opt-out, or dispute-management need. In deciding the period, we consider what the record contains, how sensitive it is, why it is needed, the harm that misuse could cause, and the requirements that apply to us.

12. Children’s privacy

The site and services are intended only for adults age 21 and older. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can review and delete it as appropriate.

13. California disclosures

During the preceding 12 months, we may have collected the categories described above: identifiers and contact details; customer-record information; commercial or inquiry information; Internet or other electronic-network activity; approximate geolocation; and inferences drawn from interactions. Sources include you, your device, service providers, referral partners, providers, pharmacies, and publicly available sources. We use and disclose these categories for the business purposes and to the recipients described in Sections 4 and 5. We do not knowingly sell or share the personal information of consumers under 16.

California residents may request the categories and specific pieces of personal information collected, sources, purposes, and recipient categories; request correction or deletion; and receive equal service and pricing when exercising applicable rights. Nuvena does not currently use or disclose sensitive personal information for purposes that require a right to limit under California law.

14. Changes to this Policy

We may update this Policy to reflect changes in law, technology, or our practices. The effective date above identifies the current version. We will provide additional notice of material changes where required.

15. Contact us

For questions, concerns, or privacy requests, email info@nuveenacare.com.